Effective still date

At Korance.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose your data when you use our escrow services.

By using our platform, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you register or use our services, we may collect:

Full name

Email address

Phone number

Bank account details (for payouts)

National ID (BVN, NIN) for verification

Address and location (optional)

b. Transaction Data

We collect details of your transactions, including:

Buyer and seller information

Payment details

Delivery and fulfillment status

Dispute resolution activity

c. Device & Usage Data

When you access Korance.com, we may collect:

IP address

Browser type and version

Device type

Time and date of visit

Pages visited and actions taken

2. How We Use Your Information

We use your information to:

Create and manage your user account

Facilitate escrow transactions

Verify identities and reduce fraud

Communicate with you (emails, SMS, notifications)

Resolve disputes between parties

Improve user experience and platform performance

Comply with legal obligations (e.g., anti-fraud, KYC)

3. How We Share Your Information

We do not sell or rent your personal data. However, we may share your information with:

Payment processors (e.g., Paystack, Flutterwave) for secure transactions

Government or legal authorities, if required by law

Dispute resolution agents to assess case evidence

Third-party service providers (for hosting, analytics, customer service) under confidentiality agreements

4. Data Security

We implement industry-standard security measures to protect your data, including:

SSL encryption

2-Factor Authentication (2FA)

Secure servers and firewalls

Regular system audits

However, no system is 100% secure. We cannot guarantee absolute security, but we strive to keep your data safe.

5. Your Data Rights

You have the right to:

Access your personal data

Correct or update inaccurate information

Request deletion of your account

Withdraw consent at any time

Lodge a complaint with the Nigerian Data Protection Commission (NDPC)

To exercise these rights, email us at support@korance.com.

6. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience by:

Remembering your preferences

Tracking website usage

Personalizing content

You can manage cookies in your browser settings.

7. Retention of Information

We retain your information as long as necessary to:

Provide our services

Comply with legal and regulatory obligations

Resolve disputes

When no longer needed, your data will be securely deleted or anonymized.

8. Children’s Privacy

Korance does not knowingly collect information from anyone under the age of 18. If we discover that a child has registered, we will delete their data immediately.

9. International Data Transfers

Although Korance.com primarily serves Nigerian users, your data may be stored on servers located outside Nigeria. By using our platform, you consent to this transfer in accordance with applicable data protection laws.

10. Updates to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page, and continued use of the platform indicates your acceptance of the updated terms.

11. Contact Us

If you have any questions, requests, or complaints about this Privacy Policy, please use the contact page.